The largest provider of civil and criminal technological and communication solutions – Securus Technologies – has decided to advocate for integrity and honesty in the industry by exposing one of the players, Global Tel Link, of executing unauthorized activities while serving one of their client, Louisiana Department of Corrections.
According to the President of the company, Richard Smith, the Public Service Commission (PSC) had investigated GTL’s operations as they served Louisiana Department of Corrections. Global Tel Link deliberately inflated charges to the facilities’ customers by programming their telephones to rate calls higher than the default rates set by the Federal Communication Commission’s tariffs. They did this by adding at least 15 or 36 seconds to every call made to an inmate eventually overcharging them. They also engaged in a practice of billing a single call more than once and as a result, swindled the facility by an amount of $1.2 million.
The actions of GTL were downright offensive to the industry as they were against the aspects of integrity and honesty to clients. Every carrier in the industry is supposed to serve the customers with their interest at heart and not just focus on making money.
The move to expose GTL came after Securus had acquired an innovative technology company, JPay Inc., a start-up that introduced email, electronic payments and a host of educational and entertainment applications to the correctional segment. The acquisition was meant to thrust the company into developing virtually any software that correctional facilities required to operate prisons. It was also an opportunity to acquire new teams and products that would ease activities in the industry.
The company intends to continue its commitment to serving and connecting people by providing incident management, emergency responses, biometric analysis, information management and inmate self-service.